Each translation request must be finalised with a firm and final order including the price agreed upon by the parties. This order will be signed by traditional mail or electronic mail.
The price unit for a translation is the word in the source language, except special agreements.
In case of cancellation by the customer, the work already done will be invoiced at 100% and the remaining work to be done at 50%.
Invoices are net, without discount and payable within 5 business days upon receipt of the work.
Any delay or failure to pay will result in the immediate payment of all amounts owed by the customer, for whatever reason, without prior notice or other formality. In addition, we reserve the right to charge interest for past due invoice. In all cases, the client will have to reimburse the costs incurred for the recovery of the sums due.
In the event of late payment, orders in progress will be suspended.
We cannot be made morally or materially responsible for claims motivated by nuances of style. Notably in advertising, it is only the execution of a translation and we cannot be required to write in an advertising style different from that of the source text. Our liability is limited exclusively to the amount of the invoice.
Any complaint needs to be sent by recorded delivery and received no later than seven calendar days after the delivery of the work. It must be accompanied by the original documents and the disputed translations. Past this delay, the translation will be considered correct.
If the customer is not satisfied with the translation, we will propose a new translation as soon as possible. It is on the latter that the final judgment of the quality of the document will rest. However, we remain the sole judges of the relevance of such disputes and the decision to refund.
We will do everything in our power, within the limits of the electronic form of the services, to keep the greatest confidentiality on all texts and personal information entrusted by the client for the sole purpose of the translation.
The nature of the work undertaken, and all the information provided by the client will be the subject of the greatest confidentiality.
All estimates are free of charge and do not bind the client to any sort of commitment taking up a service. For more information, do not hesitate to contact us.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
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How we use collected information
English French Translations may collect and use Users personal information for the following purposes:
- To run and operate our Site
We may need your information display content on the Site correctly.
- To improve our Site
We may use feedback you provide to improve our products and services.
- To send periodic emails
We may use the email address to respond to their inquiries, questions, and/or other requests.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Your acceptance of these terms
This document was last updated on March 06, 2018