Terms of Service


Each translation request must be finalised with a firm and final order including the price agreed upon by the parties. This order will be signed by traditional mail or electronic mail.

The price unit for a translation is the word in the source language, except special agreements.

In case of cancellation by the customer, the work already done will be invoiced at 100% and the remaining work to be done at 50%.

Invoices are net, without discount and payable within 5 business days upon receipt of the work.

Any delay or failure to pay will result in the immediate payment of all amounts owed by the customer, for whatever reason, without prior notice or other formality. In addition, we reserve the right to charge interest for past due invoice. In all cases, the client will have to reimburse the costs incurred for the recovery of the sums due.

In the event of late payment, orders in progress will be suspended.

We cannot be made morally or materially responsible for claims motivated by nuances of style. Notably, in advertising, it is only the execution of a translation and we cannot be required to write in an advertising style different from that of the source text. Our liability is limited exclusively to the amount of the invoice.

Any complaint needs to be sent by recorded delivery and received no later than seven calendar days after the delivery of the work. It must be accompanied by the original documents and the disputed translations. Past this delay, the translation will be considered correct.

If the customer is not satisfied with the translation, we will propose a new translation as soon as possible. It is on the latter that the final judgment of the quality of the document will rest. However, we remain the sole judges of the relevance of such disputes and the decision to refund.


We will do everything in our power, within the limits of the electronic form of the services, to keep the greatest confidentiality on all texts and personal information entrusted by the client for the sole purpose of the translation.

The nature of the work undertaken, and all the information provided by the client will be the subject of the greatest confidentiality.

All estimates are free of charge and do not bind the client to any sort of commitment taking up a service. For more information, do not hesitate to contact us.

This Privacy Policy governs the manner in which Francetranslations collects, uses, maintains and discloses information collected from users (each, a “User”) of the https://www.francetranslations.com website (“Site”).

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. The non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Sites, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. The user may choose to set their web browser to refuse cookies or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Francetranslations may collect and use Users personal information for the following purposes:

  • To run and operate our Sites
    We may need your information display content on the Site correctly.
  • To improve our Site
    We may use feedback you provide to improve our products and services.
  • To send periodic emails
    We may use the email address to respond to their inquiries, questions, and/or other requests.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Changes to this privacy policy

Francetranslations has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. This privacy policy was built using the www.PrivacyPolicies.com generator.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.

This document was last updated on March 06, 2018

info@francetranslations.com +33 669740566 Le Bourg 1 46200 Lacave